Dispatch

Each item is handmade in Italy with the finest components from all over the world, so may take up to 12 weeks to create. Any delivery dates or order deadlines shown on the Moncrief website are only a guide to help you receive your Bespoke purchases on time. Please consider local public holidays or delivery restrictions that may impact your delivery time.Once your order is placed we will contact you with a more precise delivery schedule. Moncrief is not responsible for delays caused by customs clearance.

UK Delivery

We offer complimentary DHL Express delivery to the UK. Orders are dispatched within 2 business days and are normally delivered the next business day between 9am and 5pm. Someone will need to be available to sign for your order, otherwise it will be kept by DHL so that you can rearrange delivery.

International Delivery

Delivery within Europe (excluding UK) costs £30 Briefcase, £35 weekend bag, £45 Trolley case via DHL. Delivery to Rest of The World costs £50 Briefcase, £55 Weekend Bag, £80 Trolley case via DHL and is subject to duties and taxes, see below.

Tracking

Once your order has been dispatched you will receive an email with your tracking code, so that you can monitor your delivery until it arrives with you.

Packaging

All of our bags come packaged in a protective luxury dust bag wrapped in tissue paper and our luxury gift box for storage when not in use.

Taxes & duties

If you are ordering for delivery outside the EU, we will remove VAT from the price automatically. Local taxes and duties are the responsibility of the buyer/customer. DHL service for the following countries:

(This means all relevant local taxes and duties will be included in your order total, shown as a separate line).

Countries covered by DHL service:
  • Algeria
  • Andorra
  • Argentina
  • Australia
  • Bahrain
  • Bangladesh
  • Belarus
  • Bolivia
  • Bosnia-Herzegovina
  • Botswana
  • Brazil
  • Brunei
  • Burundi
  • Cambodia
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • French Guayana
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Honduras
  • Hong Kong
  • Iceland
  • Indonesia
  • Iran
  • Isle of Man
  • Israel
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kuwait
  • Laos
  • Lesotho
  • Liechtenstein
  • Macau
  • Malaysia
  • Maldives
  • Martinique
  • Mayotte
  • Mexico
  • Monaco
  • Morocco
  • Myanmar
  • Namibia
  • New Zealand
  • Nicaragua
  • Nigeria
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philipines
  • Puerto Rico
  • Qatar
  • Reunion
  • Saint Martin
  • San Marino
  • Saudi Arabia
  • Serbia
  • Singapore
  • South Africa
  • South Korea
  • Sri Lanka
  • St Kitts & Nevis
  • Swaziland
  • Switzerland
  • Taiwan
  • Tanzania
  • Thailand
  • Turkey
  • Uganda
  • Ukraine
  • United Arab Emirates
  • Uruguay
  • USA
  • Venezuela
  • Vietnam
Please note that orders to countries not on this list may be subject to local taxes and duties on arrival, and that these are the responsibility of the customer.